Dyson.lv

Sveiki, nopirkām Airwrap ID ar visiem uzgaļiem. Un viena no viņiem bija bojāts. Garantijas servisa jau 4 mēnešus nevar neko atsūtīt. Katru nedēļu viņa raksta tikai ka nau noliktavā un viss. Nekādu datumu ar pasūtījumu vai atbalstu. Vairs nekad nepirkšu ne ko no dyson produktiem.

I am contacting the European Consumer Centre to file a complaint regarding the seller Dyson (seller located in Germany). I purchased a cordless Dyson vacuum cleaner for the amount of 599 €. Upon delivery, I refused to accept the item due to severe damage to the external packaging. The courier returned the item to the seller, and the seller confirmed that the returned goods were received at their warehouse in Germany on 6 December. More than two months have passed since the goods were returned. Despite multiple written requests, the seller has not refunded the payment. All responses from the seller are evasive and limited to statements such as “we are reviewing the case”, “we will resolve it shortly”, or “please wait a few more days”. The deadlines provided by the seller (15 working days, then additional 3–5 working days, repeated several times) have consistently expired without any result. I believe that my consumer rights under EU law have been violated, as refunds must be issued w